Star Lite Facilities Management Internal Newsletter
■ SIA LICENSED ■ ACT TRAINED ■ ISO 9001 CERTIFIED ■ COP 119 CERTIFIED
01-A Message from Director
Welcome
Welcome to the first edition of our new internal Newsletter at SLFM. As we move into the final quarter of 2026, I would like to thank all employees for their continued professionalism, commitment, and dedication in delivering high-quality security services to our clients.
The security industry continues to evolve, and it is important that we remain focused on maintaining the highest standards of safety, compliance, and customer service.
At Star Lite Facilities Management, we remain committed to delivering professional, reliable and high-quality security services while continuing to invest in our people and their development.
We are proud of our team and remain focused on maintaining high standards, meeting industry requirements, supporting our clients and creating a safe, inclusive and positive working environment for everyone.
Director
Director
02-TRAINING AND PREPAREDNESS
ACT Trained Security Officers
All SLFM security officers are SIA licensed and receive up-to-date Action Counters Terrorism (ACT) training, including ACT Awareness and ACT Security.
ACT training helps our security professionals maintain current counter-terrorism knowledge and develop the awareness needed to recognise potential threats and respond appropriately to incidents. This supports our commitment to ensuring officers remain prepared, informed and confident while carrying out their responsibilities.
03-
Top Stories
Successful ISO 9001 Assessment Achievement
Earlier this year, the company successfully completed its ISO 9001 Quality Management System assessment. This is a significant achievement and demonstrates our commitment to delivering consistent, high-quality services, continual improvement, customer satisfaction, and robust operational controls.
This success would not have been possible without the professionalism and support shown by our management team, supervisors, and frontline officers. Thank you to everyone who contributed to the assessment process and who continues to uphold the standards required by the management system.
First SIA ACS Assessment Scheduled for October
We are pleased to announce that our first Security Industry Authority (SIA) Approved Contractor Scheme (ACS) assessment is scheduled to take place during October.
The ACS is recognised as the private security industry’s hallmark of quality and excellence. Achieving and maintaining ACS status demonstrates that we operate above the minimum licensing requirements and are committed to best practice across all areas of our business.
In preparation for the assessment, employees may be asked to assist with:
- Personnel records and screening evidence
- Training records
- Assignment instructions
- Site risk assessments
- Incident reporting procedures
- Customer feedback and service improvement activities
- Please ensure that your SIA licence is visible at all times and that your company ID is available.
04-Security Update
Current UK Threat Level
| UK NATIONAL TERRORISM THREAT LEVEL | SEVERE |
The current UK National Terrorism Threat Level remains SEVERE, meaning an attack is considered highly likely. The threat level is determined by the Joint Terrorism Analysis Centre (JTAC) and is reviewed regularly by the Security Service (MI5).
As security professionals, we should remain vigilant at all times:
- Challenge suspicious behaviour where appropriate.
- Be alert to unattended items and unusual activity.
- Follow site escalation procedures.
- Report concerns immediately through company and client reporting channels.
- Remember that vigilance remains one of the strongest tools available to protect people and property.
Emergency Service | If there is an immediate threat to life or public safety, contact emergency services on 999. |
05-
Understanding Attack Methodologies
ProtectUK identifies several terrorist attack methodologies that organisations and security professionals should be aware of. These include:
MTA | Marauding Terrorist Attack – An attack involving one or more individuals moving through an area while using weapons to cause harm. |
VAW | Vehicle as a Weapon – The deliberate use of a vehicle to injure people, damage infrastructure or gain access to a protected area. |
IED | Improvised Explosive Device – An explosive device that may be carried by a person, placed at a location or delivered using a vehicle. |
FAW | Fire as a Weapon – The deliberate use of fire as part of an attack. |
CBR | Chemical, Biological or Radiological – An incident involving hazardous chemical, biological or radiological materials. |
For further information and official guidance, visit ProtectUK: |
06-WELCOME TO THE TEAM
HR & COMPLIANCE COORDINATOR
Welcome
Ms Luluwa Rafiq
We are pleased to welcome Ms Luluwa Rafiq to SLFM as our HR & Compliance Coordinator.
Luluwa joined SLFM in June and will support the business across HR and compliance activities. We look forward to her contribution as we continue strengthening our people, processes and standards.
“ Please join us in welcoming Luluwa Rafiq as our new HR & Compliance Coordinator. She brings over nine years of experience in programme management, compliance, governance, stakeholder coordination and reporting across international and non-profit programmes. With an MPA and a strong background in managing complex programmes, documentation and compliance requirements, Luluwa brings a broad range of experience to her new role.”
07-STAFF RECOGNITION
Employee of the Quarter
Mr Syed Muntazir Naqvi
SECURITY OFFICER
We are delighted to announce Syed Muntazir Naqvi as our Employee of the Quarter in recognition of his excellent performance and outstanding contribution throughout the last quarter.
As part of this achievement, Syed received a Recognition Certificate along with a £50 gift voucher.
Congratulations, Syed, and thank you for your hard work, dedication, and commitment. Your efforts are truly appreciated!
“ I am deeply honored to receive the Employee of the Quarter award. Thank you to our leadership team and my fellow officers for your incredible support every day. Ensuring the safety of our clients is a responsibility I take great pride in, and I look forward to continuing to uphold our high standards of security alongside this fantastic team.
08-
Supporting Our Community
Supporting Haven House Children’s Hospice
SLFM is proud to support Haven House Children’s Hospice and the valuable work it carries out for seriously ill children and their families.
Haven House provides physical, emotional and practical support to children and families when they need it most. SLFM is pleased to support this important cause and contribute to the work the hospice continues to provide within the community.
Supporting No Guard Alone
SLFM is also proud to support No Guard Alone and its work within the security community.
Our support reflects our wider commitment to the people working across the security sector and to initiatives that promote greater awareness, support and wellbeing for security professionals.
09-
Disability Confident Employer
SLFM is proud to be a Disability Confident Employer, Level 1, demonstrating our commitment to creating an inclusive workplace.
We believe in providing fair opportunities and supporting an environment where people are respected, valued and able to contribute to the organisation.
10 - STAFF RECOGNITION
Thank You
We would like to thank all our officers, supervisors, and support staff for their continued dedication and professionalism, your efforts are essential to maintaining our reputation for excellence.
The positive feedback received from clients throughout the year highlights the difference that a professional and committed security team can make.
Employee Satisfaction
Your feedback is extremely valuable to us. Please take a few minutes to complete our Employee Satisfaction Survey and help shape the future of our workplace, services, and employee support initiatives.
To take part please scan the QR code or select the link below:
Star Lite Facilities Management Employee satisfaction survey – Fill out form
10 - LOOKING AHEAD
During the remainder of 2026, our key priorities include:
During the remainder of 2026, our key priorities include:
- Successful completion of the ACS assessment.
- Continued compliance with ISO 9001 requirements.
- Ongoing staff development and training.
- Maintaining high customer satisfaction levels.
- Enhancing operational standards across all contracts.
- Supporting employee wellbeing and engagement.
Together, we continue to strengthen our reputation as a professional, compliant, and customer-focused security provider.